New Patients

What should I expect during my first visit to Alamo Dental Health?

When you walk through our door for the first time, you’ll be greeted by our friendly team and have a chance to complete your new patient registration by completing registration forms. These forms really help us get to know and serve you better by providing us with information such as your name, address, contact info, dental and medical history, and adequate financial arrangements and up-to-date insurance information. We recommend you arrive 15 minutes prior to your appointment time to ensure that your appointment time may start on time and is used exclusively for your dental care.

New patients often ask if they can have their teeth cleaned during their first visit. The answer is likely yes; just make your desire known during your conversation with our appointment coordinator.

How can I prepare for my first visit?

Do you accept insurance?

Our office accepts ALL PPO insurance plans. Patients who have a different type of dental insurance, such as Medicaid, CHIP, HMO/DHMO are not able to utilize their benefits at our office. Our insurance team will research your insurance so that you may understand the insurance component of your treatment breakdown.

Furthermore, we are contracted (in-network) with certain dental PPO plans. Are we in network with all of them? By no means. Some plans are simply too lousy and we would be forced to either cut corners on your actual treatment or schedule you next to a dozen other patients which would make your visit quite long. We are in-network with major plans which still allow us to do top quality work at reasonable fees. Yes, we occasionally drop plans and add new ones, however the nice thing about dental PPO plans is that you have the freedom to see any doctor you want. You may not get an insurance discount, but if you like the doctor and staff, it’s well worth it.

Dental Insurance is confusing.
Can you help me?

Absolutely! Our experienced team is here to help.  Our dental insurance benefits are researched by our office, they are not determined by our office. When you meet with your treatment coordinator, she will be able to help you address specific concerns and issues.

Besides Dental Insurance, what other methods of payment do you accept?

For your convenience we accept a variety of payment methods that include personal checks, major credit cards, HSA and Flex Spending accounts.

Does Alamo Dental Health offer financing?

Yes! As a courtesy to our San Antonio area dental patients we offer payment arrangements through:

  

 

Each company offers 0% interest options as well as extended plans to help our patients fit their treatment investment into their lifestyle. You may apply at home on their website or in our office. Our team members are specially trained to help our patients understand and make well informed financial decisions.

At my last dentist, my insurance didn’t pay for some treatment, will that happen here?

Each dental plan reimburses services according to their own levels; no two insurance plans are the same. Even when your plan covers 100% of a certain service or procedure, you may still have a patient portion due to an unreasonably low reimbursement dollar amount maximum set by your plan. However, rest assured our team is highly skilled and goes to great length to maximize all your benefits. If you have specific concerns about your particular plan and coverage, please contact our office and request a complimentary insurance analysis.

What if I don't like going to the dentist and I am scared?

Going to the dentist can be understandably daunting. At Alamo Dental Heath in San Antonio, we use gentle, calming bed-side manner, laughing gas, soothing music in noise-cancelling headphones and calming / anti-anxiety medication to help our patients get through the dental treatment experience.
Oral Conscious Sedation using anti-anxiety medications is a great method to calm the fears of virtually all patients. If you suffer from dental phobia, you’re not alone—many of our patients have put off going to the dentist for months, years, or even decades because of the anxiety caused by a dental visit! One option we offer anxious patients—or patients who need a large number of procedures done during a single visit—is sedation dentistry, where we provide an oral sedative taken a short while prior to the dental visit. During your visit, we will supplement the effects of the oral sedative with nitrous oxide as necessary as a way to maintain your sense of calm and comfort. Our highly trained staff will monitor your vital signs and your comfort level throughout the process and will make adjustments accordingly.